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Terms and Conditions
Please read these Terms of Use and our Privacy Policy carefully before you start using the website. If you do not agree to these Terms of Use please exit the website.
Information displayed on this website is for guidance only. The circumstances of any personal injury claim will always be specific to the claimant. Information provided here should not be relied upon for legal purposes.
www.myclaimhelpline.info is owned and operated by Finance Advice Helpline Ltd.
www.myclaimhelpline.info takes all reasonable steps to ensure that information on this website is correct. www.myclaimhelpline.info accept no responsibility for legal accuracy of content or any mistakes or omissions www.myclaimhelpline.info does not offer any express or implied representations, conditions, or warranties regarding the information shown herein.
By clicking “Check My Claim” button you agree to be contacted by us in relation to your personal injury. We may transfer some of the cases to our partners “QWM Media Ltd” for certain accident types.
You hereby confirm that you have read and agree to these Terms of Use and Privacy Policy.
www.myclaimhelpline.info excludes liability for any loss or damage, whether direct or indirect, arising from your use of this website.
www.myclaimhelpline.info will refer your enquiry to selected third partners only with your consent. We undertake thorough checks on the third parties that we recommend to you in order that you receive a high quality service; however we take no responsibility for the delivery of, or effectiveness of the service you receive from any third parties we put you in touch with.
Copyright, Trademarks and all intellectual property rights contained on this website are the property of www.myclaimhelpline.info.
The www.myclaimhelpline.info website is expressly limited to personal, non-commercial use. Any usage beyond that described will be in breach of these Terms. No extract or copy of any part of this website may be used for commercial purposes without express permission, without exception.
Privacy Policy
At www.myclaimhelpline.info, we’re committed to protecting and respecting your privacy.
You have a right to ask us to restrict the processing of some or all of your personal information if there is a disagreement about its accuracy or we’re not lawfully allowed to use it.
You may ask us to delete some or all of your personal information and in certain cases, and subject to certain exceptions; we will do so as far as we are required to. In many cases, we will anonymise that information, rather than delete it.
If we are processing your personal information (1) based on your consent, and (2) the processing is being done by automated means, you may ask us to provide it to you or another service provider in a machine-portable format.
You have the right to object to processing where we using your personal information for statistical/research purposes.
If you want to exercise any of the above rights, please email us at info@financeadvicehelpline.co.uk.
We may be required to ask for further information and/or evidence of identity. We will endeavour to respond fully to all requests within one month of receipt of your request, however if we are unable to do so we will contact you with reasons for the delay.
Please note that exceptions apply to a number of these rights, and not all rights will be applicable in all circumstances. For more details we recommend you consult the guidance published by the UK’s Information Commissioner’s Office, https://ico.org.uk/
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
Review of this Policy
We keep this policy under regular review. This policy was last updated in October 2019.
Complaints Procedure
Complaints
At Finance Advice Helpline Limited we strive to provide a high standard service, but there may be some instances where you are dissatisfied with our service. We take all complaints seriously and invite your concerns so that we can improve our services in the future. In the instance you have a criticism with the service provided from your appointed legal representative, you will be directed to their complaint’s procedure. However, we will take your concerns into consideration when deciding on conducting future business with the legal representative.
How to make a complaint:
You can make a complaint in writing, by letter, email or verbally over the phone or in person. When making a complaint you should explain your concerns alongside providing data such as your name or reference number to enable us to locate your records. This information will allow us to investigate your concerns as soon as possible. A complaint can be lodged with our nominated complaints handler: Mr Daniel Brito on the below:
- Procedure to: Spectra House, Spring Villa Park, Spring Villa Road, Edgware, HA87EB
- Email: complaints@financeadvicehelpline.co.uk
- Telephone: 02034769093
How we handle your complaints:
Your complaint will immediately be assigned to Daniel Brito who will gather all the relevant information to investigate your complaint. There may be a need to contact you. All information relevant to your complaint will be obtained and reviewed. For instance, if your complaint is in relation to receiving a call, your opt in consent will be investigated and obtained. If your complaint is in relation to the service provided from your legal representative, we will gather relevant information, alongside directing you to their complaint’s procedure. Your legal representative is authorised by the Solicitor Regulation Authority (SRA); therefore, they are required to comply with their regulatory requirements.
We will acknowledge your complaint within 5 working days which includes contact details, should you wish to liaise further at any time during the investigation.
We then have 8 weeks from the date we receive your complaint to provide you with an outcome of our complaint’s investigation. If after 8 weeks, we are unable to resolve your complaint, we will write to you providing an update on the progress and inform you when we expect to provide you with a final response. We aim to resolve the complaints within the given timescales but if we are unable to do so, we will write to you again, providing details on the progress of your complaint. If the conclusion of our complaints investigation shows that you have received an unsatisfactory service or have suffered a material loss as a result of the service we provided, we will make proposals to put this right. If this is not the case, we will write to you setting out how we reached our decision.
You will receive a final decision letter which will provide a full account of our investigation and of our conclusion. Where redress is appropriate, we will outline exactly the form of redress.
Appeal
If you are not satisfied with the outcome or do not agree with the conclusion of our investigation you have the right to appeal the decision. You can take your complaint directly to the Financial Ombudsman Service by letter, email or telephone. You can also take your complaint to the Financial Ombudsman Service if you do not receive an outcome within the timescale.
Please note that you have 6 months to escalate your complaint to the Financial Ombudsman Service from the date of receiving your final response or of the 8-week deadline.
You can contact the Financial Ombudsman Service by:
Post: Financial Ombudsman Service, Exchange Tower, Harbour Exchange, London, E14 9SR
Email: complaints.info@fiiancial-ombudsman.org.uk
Telephone: 0800 023 4567
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We are currently not accommodating claims for tenants with Private Landlords.