How to Claim Compensation from your Landlord?

Are you currently renting a property that urgently requires repair, but your landlord is not addressing the problem? It is your landlord's legal obligation to conduct maintenance work within a designated time frame. Failure to do so opens the pathway for you to claim compensation.

Should the landlord persistently neglect the required repair work during your tenancy, it is within your rights to take legal action. Importantly, tenants impacted in both council and housing association properties can seek compensation by reclaiming a portion of their rent, following such a breach of duty by the landlord.

1. Check and submit for free

2. Expert case management

3. No win, no fee *

What Does Housing Disrepair Mean?

Each and every tenant along with their family has the right to live in a safe home with satisfactory conditions. Whether your landlord is the council or housing association, it’s their duty to ensure necessary repairs are made on time and in a suitable manner. In case of subpar or low-quality repairs which damage your belongings, cause harm to your family or bring any other inconvenience, you qualify for compensation.

Claim Now

Know your Landlord’s Responsibilities

Landlords within the UK are legally obligated to maintain their residential rental properties to a certain standard, ensuring optimal living conditions for their tenants. In the event that your landlord neglects these responsibilities, you possess the right to make claims for housing repairs and associated damages. After all, a life unencumbered by continual leaks, damaged roofs and windows, damp walls, and pest infestations is not a luxury, but your right.

If your landlord exhibits a persistent lack of action in attending to the necessary repairs, you might find yourself contemplating legal action. However, this can be time-consuming and for most people they wouldn’t know where to start. My Claim Helpline, will provide further guidance on the claims process, including the types of evidence required, and tell you whether you have a valid claim and once it's been accepted by panel solicitor, they will take care of all the details and hard work.

What Unresolved Issues Apply to a Housing Disrepair Claim?

  • Damp or mould on walls
  • Water damage from leaks
  • Damaged or leaking roof and guttering
  • Broken or rotten windows and doors
  • Broken appliances such as fridges and washing machines
  • Broken bathroom fittings
  • Internal damage to wallpaper, paint, carpets and curtains
  • Damage to any electrics
  • Broken heating systems and radiators
  • Damage to internal gas and water pipe work
  • Mice Problems
  • Rat Problems
  • Any other damage to your property no matter how minor

No Win No Fee*

Our legal consultants, claim solicitors and partner lawyers have combined experience of more than 20 years in helping individuals claim for compensation on a no win no fee* basis.


In our No Win No Fee* guarantee, typically, customers pay up to 25% of the amount recovered as a success fee toward the solicitor’s cost on a successful claim. Termination fees may apply if you terminate the agreement with your solicitor outside of the 14-day cancellation period. We may receive payments for our professional services from our panel solicitor firms. These costs are not passed on to our customers


We are a registered claims management company, although our services are free for you, we may receive a marketing fees from the solicitors who will handle your claim, this cost is not transferred to our customers. You do not need to use a claims management company to make a housing disrepair claim you can do this for free yourself by contacting your lender, if not successful you may be able to refer your claim to the Housing Ombudsman.

Receive free same day assessment from one of our agents.

Not sure if you qualify for a claim or have any other questions?

Don’t hesitate to reach out and simply fill out the contact form!

In the news

"How you can get hundreds compensation for mould in your home from your landlord"

"Tenant awarded £3,500 from London council following damp and mould complaint"

"Councils targeted as PPI firms turn to housing disrepair"

Legal action against your landlord

Marten Walters

"If you’re looking for a party that knows what they’re doing and delivers real results, you have to come to them. She told us that it was possible without any headaches, and we were a bit hesitant about it. It was only after the pleasant telephone conversation and the explanation delivered at our home, we realized that it was possible. We’re very satisfied!"

Becky Bormann

"After a personal advice over the phone, a nice professional came by. Everything was discussed well and we are happy with the service"

Marten Walters

"If you’re looking for a party that knows what they’re doing and delivers real results, you have to come to them. She told us that it was possible without any headaches, and we were a bit hesitant about it. It was only after the pleasant telephone conversation and the explanation delivered at our home, we realized that it was possible. We’re very satisfied!"

Becky Bormann

"After a personal advice over the phone, a nice professional came by. Everything was discussed well and we are happy with the service"

About us

My Claim Helpline, a renowned Claims Management Firm that has championed the cause of countless tenants, winning them compensation and orchestrating necessary property repairs without dipping into their own pockets for a single penny. We've not only provided solutions but have also knocked on the doors of local council stakeholders and parliamentarians, striving to uplift the living standards of communities. Our endeavours have fostered swift and significantly improved results for those we represent.

What's more? My Claim Helpline takes the initiative to bring the community together through various events, creating platforms where individuals can voice their housing concerns. Our seasoned team of legal consultants, claim solicitors, and associate lawyers carry with them an impressive legacy of over 20 years of experience. They've dedicated their careers to securing compensation for clients, working tirelessly on a No-Win-No-Fee* basis.

When you choose to navigate your claim process with us, rest assured that our solicitors will diligently manage every intricate detail, kick-starting the process without delay. In the journey with My Claim Helpline, you'll find that the heavy lifting is done by our professionals, letting you stay focused on what matters most - your peace of mind.

Are You Currently Renting?

We can help council housing tenants file a claim to fix ignored repairs and receive compensation for them.

A Property in Need of Help

You could be due compensation so apply today to find out!

Contact Us